BlackBerry® Solutions BlackBerry 10 / BlackBerry for Business / BlackBerry Software


BlackBerry is a powerful smartphone solution popular for its high levels of data security and flexible email handling abilities that keep you connected to the office anytime, anywhere.

The benefits of BlackBerry software and solutions:

BlackBerry Solutions Work Icon

Work wherever, whenever

Our BlackBerry solution keeps you connected on the go – with secure email, calendar, contacts and applications. With flexible solutions to fit any sized business you'll always have the right solution for you.

BlackBerry also lets you quickly access sales, product and organisational data in any database and access the Internet in the palm of your hand.

Keep your staff accessible at any time through voice and email and have the ability to edit documents on the go.

  BlackBerry Solutions Productivity Icon

Boost productivity and performance

All BlackBerry data is compressed  – making sending/receiving fast and gives you more handset storage. BlackBerry also gives you better battery life from compressed data and automatic alerts to support decision making whilst out of the office.

You can also synchronise your BlackBerry smartphone to office applications so you never miss a message. This increases employee productivity on the move.

         
BlackBerry Solutions Response Icon

Instant response to customers and colleagues

Our BlackBerry solution lets you complete tasks faster and improves staff efficiency through better interaction between colleagues and systems.

Our BlackBerry solution can be scaled to thousands of users and gives them free BlackBerry to BlackBerry messaging (BBM).

  BlackBerry Solutions Intercity Icon

Intercity added benefits

At Intercity we give you a dedicated Account Manager plus in-house BlackBerry certified support.

What's more you'll get on site installation and regular BlackBerry health checks.

         
BlackBerry Solutions Security Icon

World class end-to-end security - protects your data at every point

BlackBerry software gives you proven security to reduce IT headaches. You'll have complete control over all smartphones through one central point.

BlackBerry also transmits information in a highly protected environment.

     

What next?

If you’re looking to work smart and want reduce IT headaches supporting mobile staff, a BlackBerry solution is perfect for you.

Speak to your Intercity Account Manager or contact us now to find out more.

BlackBerry Software from IntercityBlackBerry software for your business

Our BlackBerry software gives you the tools you need to give your mobile workforce seamless access to enterprise email, applications and services all on one mobile device. Whether you’re a large organisation that needs to connect all your mobile users to internal applications or a small business trying to access email, contacts or calendar on the move. We can make it happen.

 

What BlackBerry Software is available?

  BlackBerry Internet Service (BIS) BlackBerry Internet Service + Management Centre BlackBerry Enterprise Server Express BlackBerry Enterprise Server (BES) Hosted BlackBerry Services
Who needs it? Users with one or more pop3 or IMAP4 email accounts Organisations that want to simplify device administration for up to 100 subscribers  using BIS Organisations that want to connect both company and personal BlackBerry smartphones to enterprise email For large organisations needing maximum IT control Organisations that don’t want to manage expensive email infrastructure or want cloud services

BlackBerry Internet Service (BIS)

Ideal for small businesses without an email server, BIS provides an accessible and secure solution for complete mobile communications. Integrate up to 10 email accounts on POP3 or IMAP4 or a single Microsoft Exchange account, send and receive instant messages and browse the web with ease.

  • Mobile email - sent direct to your phone from internet accounts
  • Easy setup - online or via the mobile phone
  • Secure - keep data safe with advanced encryption
  • Great value - available free with our business mobile plans
  • Use mobile email abroad - in 75+ countries

BlackBerry Enterprise Server (BES) Express

BES Express enables businesses with Microsoft Exchange or Lotus Domino (must have separate server) to get started with the BlackBerry solution. You get advanced BlackBerry smartphone features without the need for any additional hardware, software or user licence's. BES is available with any BlackBerry data plan from Intercity.

  • Advanced email - wireless access to corporate email
  • Reduce costs - server and client lifetime licenses are free up to 10,000 users
  • Proven security - enterprise grade with advanced data encryption
  • Scaleable - up to 2000+ users on a dedicated email server
  • Work effectively on the move - email, calendar, contacts and thousands of business applications from the BlackBerry App World
  • Use mobile email abroad - in 75+ countries
  • Access to files - Windows shared/remote files

BlackBerry® Enterprise Server (BES)

BES is the most popular BlackBerry software amongst our customers. If you prefer a fully-managed solution, going for our BES service integrates your organisation's BlackBerry smartphones with your existing enterprise systems, securely extending wireless communications and corporate data to mobile users.

  • Advanced security features - 450 IT policies and data encryption
  • Work effectively on the move - access your email, calendar, contacts and thousands of business applications from the BlackBerry App World
  • Powerful management - centrally administered by your IT administrators to optimise performance and maintain uptime
  • Flexible solutions - scales to thousands of users
  • Instant communication - push technology and enterprise instant messaging means your workforce stay connected in and out of the office
  • Use mobile email abroad - in 75+ countries
  • Access to files - Windows shared/remote files

How BES works

How BlackBerry Enterprise Server (BES) Works

Hosted BlackBerry Services

Hosted BlackBerry® services combine BlackBerry® smartphone features, functionality and advanced security capabilities in a package that's managed directly by Intercity.
This BlackBerry software gives you wireless access to your email, calendars, applications and the Internet included as standard your free to focus on growing your business and not your IT infrastructure.

  • Complete mobility - work from almost anywhere, anytime
  • Priced for your budget - low monthly cost
  • Easy to use - no need for extended IT knowledge, staff or technology
  • Proven technology - enterprise class performance and security
  • Excellent performance - full Enterprise features

Don't know which BlackBerry software is best for your business?

Contact us to get FREE advice on BlackBerry software.

Compare BlackBerry Software Solutions

  BlackBerry Internet Service (BIS) BlackBerry Internet Service + Management Centre BlackBerry Enterprise Server Express BlackBerry Enterprise Server (BES) Hosted BlackBerry Services
Overview
Users supported Individual 3 - 100 Up to 75* on the mail server or 2000+ with dedicated servers 2,000+ per server Unlimited
Plan BlackBerry Internet price plan BlackBerry Internet price plan Any BlackBerry price plan BlackBerry enterprise data  plan Any BlackBerry price plan
What can you do with it?
Access e-mail + sync Hosted/ISP email (eg POP3/IMAP) Hosted/ISP email (eg POP3/IMAP) Corporate email such as MS Exchange, MS Small Business Server and Lotus Domino Corporate email such as MS Exchange, MS Small Business Server and Lotus Domino Corporate email such as MS Exchange, IBM, MS Small Business Server and Lotus Domino
Access + sync your calendar and contacts Y** Y** Y Y Y
Use company CRM systems (via Apps) - - Y Y Y
View MS Office documents Y Y Y Y Y
Access your intranet - - Y Y Y
Access files on your corporate network - - Y Y Y
Add Apps to improve productivity BlackBerry App World and web-based  applications BlackBerry App World and web-based  applications BlackBerry App World, web-based  applications and internal business applications BlackBerry App World, web-based  applications and internal business applications BlackBerry App World, web-based  applications and hosted business applications
Keeping your data secure and up-to-date
Email security Dependent on email source Dependent on email source Enterprise-grade with
35+ IT policies and data encryption
Enterprise-grade with  over 450 IT policies and data encryption Enterprise-grade with  over 450 IT policies and data encryption
Wireless backup and restore Y** Y** Y Y Y
*For Microsoft Exchange only
**Limited sync Gmail/AOL

 

Not sure which BlackBerry software is best for your business? Contact us now to speak to a RIM certified solution specialist.

 

BlackBerry Technical Support from IntercityBlackBerry® T-Support

BlackBerry Technical Support Services for small and medium businesses gives you reliable, affordable and scalable technical support directly from BlackBerry®.

  • 24x7, 365 days access to support
     
  • Submit issues electronically and get a response via telephone or the BlackBerry Enterprise Support Centre
     
  • New and enhanced self-service resources and tools
     
  • BlackBerry Software Service Packs and Hotfixes included
     
  • Free BlackBerry® Enterprise Server software upgrades for Advantage Support subscribers
     
  • Expert knowledge transfer through, the BlackBerry Enterprise Support Centre, BlackBerry Technical Webcast Series and BlackBerry Solve newsletter
     
  • Optional Services for Advantage Support subscribers, including access to Direct to Level Two Support experts
     
  • BlackBerry® Certification exam vouchers, web based BlackBerry Training for Basic and Enhanced; plus additional training choices for Advantage Support subscribers

Which BlackBerry T-support package is right for you?

Services

Basic

Advantage

Incident reporting

Your Team of BlackBerry Support Professionals

Level 1 Associates

Level 1 Associates, with option to purchase direct access to Level 2 support resources

Response Time — Electronic Ticket Submission

Within 4 hours

Within 2 hours

Response Time — Telephone Ticket Submission

90 seconds

90 seconds

Global Access

24X7

24X7

Named Callers

2

5, with option to purchase more

Direct access to BlackBerry support professionals

Level One Associates

Included

Included

Direct to Level Two Support Resources

N/A

Option (bundled with Support Service Specialist in Advantage Plus)

Escalation Management: Support Service Specialist

N/A

Option (bundled with Direct to Level Two in Advantage Plus)

On-site Support When Needed: Tech-to-site

N/A

Option

Self-service productivity tools (accessible through the BlackBerry Expert Support Center)

Online Subscription Management

Included

Included

Online Case Management

Included

Included

Device and Handheld Tools (PIN test tool, enterprise activation readiness, email troubleshooting assistant)

Included

Included

Server Tools (server status details, server installation assistant, server management)

Included

Included

Access to Initiate Proactive and Optimization Services

N/A

Included

Access to Knowledge Tools

Included

Included

View Real-time Status Indicator of the BlackBerry® Infrastructure + View Planned/Unplanned Event Details

Included

Included

Access to Software Downloads

Included

Included

Proactive Services and Software Optimisation Tools

Health Check Services

N/A

Option

Change Management Planning (assistance with upgrades, migrations and installations)

N/A

Option

Program rewards and benefits

BlackBerry Software Service Packs and Hotfixes

Included

Included

BlackBerry Software Upgrades

N/A

Included

Enterprise Licensing Program

Option

Option

Knowledge tools

Monthly BlackBerry Technical Webcast Series

Included

Included

Monthly eNewsletter – BlackBerry® Solve

Included

Included

Access to Those Who Know the BlackBerry Solution Best

Included

Included

Access to Knowledge Base Articles

Included

Included

Web-based Training

Included

Included

Access to Training (open session and on-site)

No discount

Receive a 50% discount on open session training for each of your Named Callers

Free Certification Vouchers towards Exams

One BlackBerry® Certification Program exam voucher for each Named Caller

One BlackBerry Certification Program exam voucher for each Named Caller

- The 90-second response to support calls is not a service-level guarantee, but rather a goal to answer calls within 90 seconds 80% of the time.
- BlackBerry Technical Support Services availability may be subject to maintenance and technical requirements.
- A valid Non-Disclosure Agreement is required between the subscribing organisation and Intercity.
- Service not available globally. Please contact Intercity to check availability.
- If there isn’t a suitable location to host the training at the subscribing organization and an off-site location is required, these costs aren't included.
- Software upgrades for solutions being covered and paid for as part of the support subscription only.
- Optional Health Check Service for Advantage Support includes 1 report for 1 registered SRP or 2 reports for 3 registered SRPs.
- Examples of what may constitute an emergency, crisis or disaster situation: local incidents, such as building fires; regional incidents, such as earthquakes; or national incidents, such as acts of war or terrorism.

 

BlackBerry Installation | BlackBerry Health Check | BlackBerry Consultation

We offer a consultation service which assesses which BlackBerry solution and BlackBerry software will suit your organisation's needs. We will work through your BlackBerry requirements in detail and review your current IT environment to determine what pre-installation work is required.

What Does the BlackBerry Consultation Include?

  • Basic BlackBerry service installations
  • Customised server installations
  • Router software install and configuration
  • Device implementation and deployment including testing device functionality
  • Security policy design and implementation
  • BlackBerry administration training
  • Full documentation for your BlackBerry environment
  • BlackBerry server 5.0 installation for high availability
  • BlackBerry handheld training for users

All BlackBerry installations are carried out by BlackBerry accredited engineers.

BlackBerry Accredited Logo

Please fill out the form below to book an appointment

Why Intercity?

Intercity is a leading independent provider of business communications services with a 25 year track record of delighting customers across the UK and Europe.

  • We're a single source for all your mobile, networking and data solution needs
  • We’re independent so have the flexibility to build a communications solution that meets your needs AND your budget
  • We deal direct with our partners and business customers, so we don’t have the costs of call centres or retail stores
  • We simplify communications by giving you a named Account Manager to help you with everything from sales, installation, billing, upgrades and maintenance for all of your services
  • We're the most financially stable independent telecoms provider in the UK so you get peace of mind for all your services

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