Inbound call routing

Our Inbound call routing service is an online call management solution and is invaluable if you're looking to:

• Excel in customer service by managing calls during busy hours or when the office is closed
• Ensure business continuity by redirecting calls to another site
• Record calls for compliance or training purposes
• Call centres looking to professionally handle calls for multiple clients
• Create a local (01/02 number) or national (08/03 number) presence
• Monitor and track Marketing campaigns and report on the return on investment

Available in three packages; Contact Point, Contact Path and Contact Pro, our Inbound service needs no capital outlay and can be set up in minutes.

The right solution for you

Contact Point – ideal if you're a sole trader or single site business that wants to set up and change call routing according to opening hours and staff availability.

Contact Path – suitable for multi-site or multi department organisations looking to route calls according to who the caller is, by caller’s location to the nearest office, or the relevant account manager. Hunt group routing across particular teams is also possible.

Contact Pro – provides comprehensive call centre functionality. If improving customer service is your priority Contact Pro will ensure you deal with incoming enquiries effectively without missing a call.

How does it work?

Using a secure web portal, you have access to your subscribed features and can customise call plans to meet your individual business requirements.

Optional features including:

• Advanced call statistics
• Call recording
• Voicemail
• Call whisper
• Inbound call management from your smartphone

The benefits of inbound call routing:

Flexibility

• Available on both geographic (01/02) and non-geographic (08/03) numbers
• The entire service is accessed through a secure website via any web based device – smartphones, tablets etc

Easy to use

• No jargon meaning users can quickly learn how to use the service
• Intuitive service means you become very productive, very quickly

Save money

• No capital outlay
• Can be funded out of operational spend
• Predictable costs

Intercity added benefits

• 24/7 support from Intercity
• Dedicated Account Management
• Control and configure your system using a secure web interface
• In house support to guide you through the platform

What next?

If you’re looking to manage your internal calls professionally and ensure you never miss a call, our inbound call routing service is perfect for you.

Contact us now or speak to your Intercity Account Manager to find out more.

Some of our customers