Business Inbound Call Routing Inbound Calls / Inbound Call Management / Geographic / Non-geographic Numbers

The benefits of using our inbound call routing service:

	Flexibility Our inbound call routing service is accessed through a secure website via any web based device – smartphones, tablets etc. It's also available on both geographic (01/02) and non-geographic (08/03) numbers.			Easy to use The service uses no jargon meaning you can learn how to use the service in a matter of minutes. Our inbound call service is intuitive so you become very productive, very quickly.
	Save money A key benefit of inbound call routing is that there's no capital outlay and can be funded out of operational spend. What's more you'll have predictable costs so bill shock is never an option.			Intercity added benefits At Intercity we give you 24/7 support and a dedicated Account Manager. You can control and configure your system using a secure web interface and our in house support team will guide you through the platform.

What next?

If you’re looking to manage your internal calls professionally and ensure you never miss a call, our inbound call routing service is perfect for you.

Contact us now or speak to your Intercity Account Manager to find out more.

Our business inbound call routing service is an online call management solution and is invaluable if you're looking to:

• Excel in customer service by managing calls during busy hours or when the office is closed
• Ensure business continuity by redirecting calls to another site
• Record calls for compliance or training purposes
• Call centres looking to professionally handle calls for multiple clients
• Create a local (01/02 number) or national (08/03 number) presence
• Monitor and track Marketing campaigns and report on the return on investment

Available in three packages; Contact Point, Contact Path and Contact Pro, our Inbound service needs no capital outlay and can be set up in minutes.

The right solution for you

Contact Point – ideal if you're a sole trader or single site business that wants to set up and change call routing according to opening hours and staff availability.

Contact Path – suitable for multi-site or multi department organisations looking to route calls according to who the caller is, by caller’s location to the nearest office, or the relevant account manager. Hunt group routing across particular teams is also possible.

Contact Pro – provides comprehensive call centre functionality. If improving customer service is your priority Contact Pro will ensure you deal with incoming enquiries effectively without missing a call.

How does it work?

Using a secure web portal, you have access to your subscribed features and can customise call plans to meet your individual business requirements.

Optional features including:

• Advanced call statistics
• Call recording
• Voicemail
• Call whisper
• Inbound call management from your smartphone

Some of our customers