Customer Service

Since the company began over 25 years ago providing excellent customer service has always been at the heart of everything Intercity does.

Whether talking to your dedicated account manager or a member of the in-house sales support team responsible for your account, you will receive prompt and efficient service from staff with knowledge of your account and the experience to be able to answer your questions.

Our service department provide accessories for a vast range of devices to support your business together with a repairs team responsible for handling any equipment faults. This is all aimed at providing you with a level of customer service we are proud to offer you.

If you use our data team for technical services and support of your BlackBerry server and devices, support of your hosted email account, assistance with your PDAs, 3G data sticks or digital pens, you can be rest assured that they are fully BlackBerry accredited to industry standards and have many years of industry experience to draw on. This is combined with Intercity having the coveted Microsoft Gold Partner accreditation.

For our fixed line and broadband customers we provide you with full support of your service combined with the technical expertise of a fully experienced team.

At Intercity we know that providing great customer service is an ongoing process and we value any feedback you can give us. If you click on our ‘contact Intercity’ page of this site you will be able to send us an email with any comments you may have and all emails will be responded to.

Personal service, without using call centres and a team of staff who you get to know on a first-name basis, means that as an Intercity customer you feel we are going the extra mile and that we are working in partnership with your business to bring you the very best.