On Tuesday Intercity officially opened the Midland’s first Samsung Customer Service Plaza at our headquarters in Birmingham City Centre. Building on our expertise in managing the full repair process for mobile devices, the Plaza will support a wider range of devices from Samsung’s extensive portfolio and is open to both business customers and the general public.
We’ve been providing support for Samsung products for over six years and were selected over all other service partners in the region because of our shared commitment to the very highest levels of customer support. The new repair facility means that Intercity staff and technicians can now offer great customer advice, software upgrades and traditional repair services for a wide range of different Samsung devices down to circuit board level.
Following speeches, ribbon and cake cutting, guests were given a tour of the new Customer Suite and service zone.
The Customer Service Plaza offers a carry-in facility for customers to bring their Samsung devices for immediate attention as well as a postal service which aims to return repaired devices within one and a half days. If you have a problem with your Samsung device then please do get in touch on 0121 643 7373.